Resolve Disputes, Stop Chargebacks and Boost Profits in Australia

Cardholder Dispute Resolution

Network^™ for Merchants

Stop Chargebacks NOW on Your Terms

STOP CHARGEBACKS Before They Happen

Prevent Chargebacks – Cardholder Dispute Resolution Network for Merchants

Resolve Cardholder Disputes Before They Become Chargebacks

Cardholder disputes occur for many reasons; vague descriptors, illegible documentation, unintentional use of a card, fraudulent transactions, to name a few. 86% of cardholders will bypass the merchant and go straight to the issuing bank to dispute a transaction.

Unfortunately, the bank often lacks the compelling evidence to legitimise the sale and can seldom discern true fraud or first-party fraud from legitimate disputes. As a result, the dispute moves into an arduous process characterised by:

Competing solutions which only provide a limited response time window that forces a race to the refund
Excessive staff hours spent on chargeback management
Double-refunds and unnecessary fulfilment of goods and services

Elongated chargeback processes that impact cash flow
Negative customer experiences and brand association

Stop the Chargeback Before It Happens

From the moment a cardholder files a dispute with the bank, Verifi’s Cardholder Dispute Resolution Network stops the dispute before it becomes a chargeback.

Verifi’s award-winning Cardholder Dispute Resolution Network (CDRN) and patented closed-loop process redirects disputes from the issuer directly to the merchant so they can be resolved quickly and directly before a chargeback is issued.

CDRN delivers a notification to the merchant and gives the merchant 72 hours to assess and resolve the dispute, stop fulfilment of goods or services, provide a refund, or take no action and accept the chargeback.

With CDRN, the merchant is always in control. CDRN’s closed-loop process acts as a direct bridge between the merchant, the issuer, and the consumer, to better assist the merchant in making an informed decision about the dispute.

Here’s How It Works

How CDRN Works

CDRN Benefits for Merchants

Robust, quality dispute data: CDRN notifications are real, customer-initiated disputes that come directly from the issuing bank, so the data is always accurate and timely.
Real-time notifications: Merchants receive insight into the chargeback in near real-time to stop the fulfillment of goods or services (which often leads to additional losses).
Comprehensive coverage: CDRN covers BOTH fraud AND non-fraud chargebacks.
Extensive and growing partner network: By leveraging our relationships with top issuers, CDRN stops chargebacks BEFORE they happen.