Resolve Cardholder Disputes Before They Become Chargebacks
Cardholder disputes occur for many reasons; vague descriptors, illegible documentation, unintentional use of a card, fraudulent transactions, to name a few. 86% of cardholders will bypass the merchant and go straight to the issuing bank to dispute a transaction.
Unfortunately, the bank often lacks the compelling evidence to legitimise the sale and can seldom discern true fraud or first-party fraud from legitimate disputes. As a result, the dispute moves into an arduous process characterised by: